Return & Refund Policy

At Tarana, every piece is carefully curated and quality-checked before it is dispatched. We take great pride in offering handcrafted jewellery and strive to ensure that every order reaches you in perfect condition.

No Returns or Refunds

All purchases made on our website are final. We do not accept returns, exchanges, or provide refunds for:

• Change of mind

• Incorrect product selection

• Preference or personal dislike

• Colour or appearance variations due to screen settings

• Sale or promotional items

We encourage you to carefully review the product descriptions, dimensions, and images before placing your order.

Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery by emailing us at taranaaccessories@gmail.com.

To help us resolve your request quickly, please include:

• Your order number

• Clear photographs of the product

• Images of the packaging
  

• Clear and steady video of the package opening

Once verified, we will provide an appropriate resolution, which may include a replacement of the product at the same cost(subject to availability).

Order Cancellation

Orders cannot be cancelled once they have been confirmed or dispatched.

Contact Us

If you have any questions before placing your order, please feel free to contact us. We're happy to help you choose the right piece before you make your purchase.